FAQ

If it's outside our production tolerance, that's our error — full refund or free remake, your choice. If it matches the measurements you gave us but still isn't right, we'll remake it free once on your first order. Send us corrected measurements and a photo of how you measured.

8 measurements, about 10 minutes, with a soft tape in inches or cm. We walk you through each one at the ordering step, with a diagram for every measurement. Measure over bare skin or a thin t-shirt, keep the tape snug but not tight, and don't hold your breath in.

For a few of them, yes — shoulder width and sleeve length are hard to do alone accurately. 10 minutes with a friend beats a remake later.

Email us before you order with the numbers you've got. We'd far rather talk it through than remake a shirt.

Yes. Create an account at checkout and your measurements are saved, so reordering takes two clicks.

Australia: 14–21 days from order to doorstep. Rest of the world: up to 30 days, depending on destination. That covers making the shirt and shipping it — production takes about 7-10 days, and the rest is transit.

We offer competitive shipping rates to keep costs low for you.

Within Australia:
- Free shipping on orders over AUD $199
- AUD $4 flat rate on orders over AUD $60
- AUD $8 flat rate on all other orders

International Orders:
Shipping costs vary by destination, typically ranging from USD $12 to USD $25. The exact cost will be calculated at checkout.

Yes. You'll get a tracking link by email when your shirt ships.

It is the customer's responsibility to provide a correct and complete shipping address at the time of order. If a package requires re-routing due to an incorrect address provided by you, any resulting fees will be the customer's responsibility. Please double-check your information before confirming your order.

For international orders, any customs, import duties, or taxes are the responsibility of the recipient and are charged by the destination country. These fees are not included in the item or shipping cost, and we have no control over them. We recommend contacting your local customs office for more information.

We process orders quickly to get them to you fast! If you need to change or cancel your order, please contact us immediately at info@holyshirt.online. We will do our best to accommodate your request if the order has not yet been processed for fulfilment. Unfortunately, we cannot make changes once an order has been sent to our warehouse for packing and shipping.

Every shirt is cut to your measurements, so we can't resell it — which means no change-of-mind returns. What we do cover is anything wrong with the make, the fit or the quality. Full policy here.

If it's outside our production tolerance, that's our error — full refund or free remake, your choice. If it matches the measurements you gave us but still isn't right, we'll remake it free once on your first order. Send us corrected measurements and a photo of how you measured, and we'll get it right the second time.

Once we receive your returned item at our fulfilment center, please allow 10-15 business days for the entire process. This includes:

1. Inspecting the returned item.
2. Processing it back into our inventory.
3. Issuing your refund or dispatching your exchange item.

You will receive a confirmation email once your return has been processed and your refund or exchange is being finalized.

Refunds reach your original payment method within 10–15 business days of approval. Remakes go back into production as soon as we've confirmed the details, and ship on our usual timeline.

We offer a variety of convenient and secure payment options:

• Credit/Debit Cards: Visa and Mastercard.
• Online Bank Transfer: Via FPX (supporting all major Malaysian banks).
• E-Wallets: GrabPay and Touch 'n Go.

Please note: We currently do not accept American Express (AMEX).

Enjoy our promotions by applying a discount code at checkout! Please keep the following in mind:

• Codes are valid for a limited time and cannot be applied after expiration.
• Each code is limited to one use per order and cannot be combined with other promotions.
• Some codes may be limited to one use per customer.
• All discount codes are non-transferable and cannot be redeemed for cash.
• Specific terms and conditions for each promotion are included to ensure fair use for all our customers.

We reserve the right to cancel any orders that appear to misuse or abuse our promotion systems.

Yes, we do! We welcome bulk and corporate orders and would be happy to discuss your needs.

• Minimum Order Quantity (MOQ): 20 pieces per design.
• How to Order: Please contact us at info@holyshirt.online with your requirements, and our team will get back to you within 1-2 business days with a quote and further details.

Absolutely! Customisation is at the heart of what we do. We specialise in creating customised shirts and would love to bring your vision to life.

For special requests, including embroidery or other custom details, don't hesitate to get in touch with us at info@holyshirt.online to discuss your project, and we'll provide you with a personalised quote.

We are an online-first brand, but we are growing our physical presence!