Refund policy

Every shirt we make is cut to order, to the measurements you give us. Because of this, we don't accept change-of-mind returns — but we stand fully behind the make, fit and quality of every shirt. Here's exactly how it works.

Contact us within 30 days of delivery to claim under the offers below:

1. If we got it wrong

Covers faults in materials or workmanship, a shirt that doesn't match the options you ordered, or a shirt outside our production tolerance.

• Email us with photos of the issue
• We'll refund you in full or remake the shirt free — your choice

Our tolerance: Your body measurements are converted by our tailors into shirt measurements, adding the ease a shirt needs to fit and move. The finished shirt will always measure larger than your body. We send you the final shirt measurements with your order — our tolerance applies to the finished shirt against those numbers, measured flat.

• Neck and cuff: ±1cm
• Chest, waist, hip and body length, shoulder and sleeve length: ±1.5cm
  

Anything outside these is our error.

2. If your measurements were off

If the shirt matches the measurements you gave us but doesn't fit as you hoped, that isn't a fault. We'll still fix it once.

• One free remake, first order only
• Send us your corrected measurements and a photo of how you measured
• The shirt must be unworn and unwashed; return postage is at your expense; we cover the postage back to you
• Further remakes: 50% of the original price

Unsure before ordering? Email us. We'd rather help you measure right than remake later.

How to claim

• Email hollyshirtau@outlook.com with your order number, the issue, and photos
• Wait for our confirmation before sending anything back — unauthorised returns can't be accepted

Refunds

• Approved refunds go to your original payment method within 10–15 business days
• Your bank may take a little longer
• Nothing after 15 business days? Email us

Your rights

Nothing here limits or replaces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including that they're of acceptable quality, fit for purpose, and match their description. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss. If the failure is minor, we're entitled to repair or replace first.

Contact

hollyshirtau@outlook.com — a real person in Melbourne answers.